Overview
Our Payment Terminal integration is able to void and refund transactions directly on your merchant services provider's gateway. That way, you won't need to sign in to a web portal, call another call center, or otherwise step outside of your normal workflow - it can be done through the Payment Terminal already installed on your workstation.
Requirements
The integration is capable of processing voids/referenced refunds from your merchant account. Review the requirements below to determine if your operation can be processed through the Payment Terminal (hover for more information)
| Operation | Voids | Referenced Refund | Unreferenced/Blind Refund |
|---|---|---|---|
| Description | Sends a message to your merchant services provider to cancel this transaction entirely. | Sends a message to your merchant services provider to credit up to the full amount of a transaction back to the card used for that transaction. | Credits a specified card (i.e. not used for a transaction on this merchant account) a specified amount of money. |
| Processed through Payment Terminal | Yes | No - contact your merchant services provider for processing. | |
| Requirements | Must have been processed on this merchant account/through the integration - transactions on old merchant accounts do not qualify. | May require permission by your merchant services provider. | |
| To same card | Yes | Can be to different card | |
|
Required timeframe |
Same batch (usu. business day) | None required | |
| Funding timeline | Immediate (funds never left account) | 5-7 business days, depending on processor/issuing bank | |
| Customer notification | Unlikely | Customer sees both initial charge and credit back to account on credit card statement | |
| Added fees | Unlikely | Possible | |
Step-by-step guide
1. Review the instructions for using the Transaction History screen, to select the specific transaction you'd like to void/refund.
2. To void the transaction, click the Void button.
Or, to refund the transaction, click the Refund button, and key in the amount you'd like to refund.
3. If your your void/refund was successful, a message will be displayed by the Payment Terminal mentioning so.
We do not make any changes in QuickBooks for voids/refunds - your QuickBooks database is left the exact same as before you clicked the void/refund button.
After processing the void/refund, be sure to make your adjustments in QuickBooks accordingly. If you're unsure how to do so, ask your accountant or a QuickBooks Pro Advisor.
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