No second copy of receipt – Verosa

Problem

QuickBooks Point of Sale may stop printing out a second copy of the sales receipt for credit card transactions (two receipts may be needed, depending on your merchant account - one for the merchant, and one for the customer). In the event this occurs, the setting can be re-enabled, which should cause two receipts to print out as expected.

Explanation

Due to technical limitations, we rely on QuickBooks' printed sales receipt mechanism for providing a printed receipt for this sale. QuickBooks has specific settings/receipts for credit card processing - however, this are only enabled if using QuickBooks Payments/Intuit Merchant Services. Therefore, we have QuickBooks prompt to print out two receipts for every sale, and only print the second on a credit card sale.

Solution

1. Open QuickBooks Point of Sale.

Open QuickBooks Point of Sale, and sign in as the Sysadmin user (or a cashier with permissions to change settings on the workstation).

2. Open the Workstation Preferences screen.

In the menu-bar, click the File menu, then click Preferences, then click on Workstation. This will open the Workstation Preferences screen.

3. Turn on two copies, and pause between copies.

In the Workstation Preferences screen, click on the Documents & Printers tab on the left-hand side, and increase the copies on the Sales Receipt line to 2. Then, click on the Print Options tab on the left-hand side, and check the Pause between pages... box. Then, click Save.

4. Verify two copies are prompted.

From the Home screen, click the Make a Sale button, and ring up a sale as normal. When ready to print the receipt, you should be given an option to print off the second copy of the receipt - if you'd like a second copy (i.e. if the customer paid with a credit card), click OK, otherwise click Cancel.