Credit card transaction was not deposited in to merchant account

Problem

After running a transaction, you may find that the funds are not deposited in to your merchant account. This can be either an issue when running the card, or an issue with the payment gateway.

Solution

Review our documentation on processing a credit card sale, which includes information about how to determine if a transaction was processed. For this specific transaction (i.e. one that was run in the past), the customer's card will need to be re-run if the required information is missing.