Void a Transaction

Overview

Verosa Online allows you to void transactions by going to the transaction history page. Voids can only be applied to transactions that haven’t currently batched out for the day.

Step-by-Step Guide

1. Go to the Transaction History page.
2. Find the transaction from the list that you want to void.
3. In the rightmost column click on the "Void" button. Then click "Void" in the popup to confirm.
   • Void Successful: This means that the void was successful, and the invoice will be reopened.
   • Void Declined: The void was declined and didn't go through. This could mean the transaction has already batched out or was already voided. It may need to be refunded instead.

Troubleshooting

There is no void option for the transaction: The void button will only show up for successful transactions. Additionally, depending on the ACH Processor, sometimes voids will not be allowed on ACH transactions.