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Issues printing emailed invoices in Internet Explorer

Brooks Dahmen
Updated

Problem

When a customer tries to print an emailed invoice from Internet Explorer, the Print dialog will come up, but the webpage will not print.

Solution

This is related to an issue in Internet Explorer. Below is an answer taken from a Microsoft Technical Support thread.

Thank you for posting your query in Microsoft Community.

  1. Do you get any error message when you try to print?
  2. Are you able to print from other browser?
  3. Are you able to print the saved documents on the computer?

This issue may occur due to outdated or corrupted printer drivers, if you do not have printer permissions assigned, if Protected Mode is enabled for the Internet security zone of the web page or if there is an issue with temporary folders on your user account and the Low folder under the %TEMP% location has been deleted.

You may try the following methods and check if they help:

 

1. Try printing a webpage running Internet Explorer as an Administrator.

Follow the steps provided below:

  1. Close all Internet Explorer windows.
  2. Click Start
  3. Type Internet Explorer in search box.
  4. Right click on Internet Explorer and click Run as Administrator.
  5. Browse to a website and try test printing a page while running as the Administrator.
 

2. Try printing a webpage after disabling Protected Mode.

To do this, follow steps below:

  1. Click the Tools icon in Internet Explorer
  2. Click the Security tab and uncheck the checkbox beside Enable Protected Mode (requires restarting Internet Explorer)
  3. Click Apply, and then click OK.
  4. Close all open Internet Explorer windows, and then restart Internet Explorer.
  5. Browse to a website and try test printing a page while running as the Administrator.
 

3. Re-create the missing folder.

To recreate the folder follow steps below:

Note: you will need to be logged in to an account with administrative priviliges.

  1. Close all instances of Internet Explorer
  2. Click Start, and type %temp% in the Start Search text area and then click Temp from the list
  3. Click File from the main menu, click New and select Folder.
  4. Type Low for the folder name and press Enter.
  5. Close the Windows Explorer window, launch Internet Explorer and attempt to print or Print Preview
 

4. Reset low integrity level on the Low folder.

To reset the low integrity level on the Low folder, follow the steps below:

  1. Click Start.
  2. Type cmd in search box. Right click on cmd in the list and click Run as administrator.
  3. Type or copy and paste the following command and press Enter:
    ICACLS %temp%\Low /setintegritylevel (OI)(CI)low
  4. Restart the computer and attempt to print or print preview from Internet Explorer.

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